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Information Technology: IT Database Management/Services
IT Solutions Delivery Manager - Legends Hospitality (Los Angeles, CA)

Born from performance and inspired by icons, Legends has created a legacy of success, delivery and results with the icons of global sports, entertainment and business. Our passion for delivering remarkable experiences, at every occasion, has enabled us to redefine the role of a service provider and set a new expectation within the industry.

Legends mission is to supply our partners a best-in-class turnkey solution for their live entertainment venues through innovation and excellence. We are a different kind of company doing things a different way bringing new ideas and approaches to delight the fan built on a strong partnership with our clients. As a team’s service partner, Legends is responsible for the vast majority of the direct fan interactions - The Moments of Truth – when lifelong memories are created and experiences are defined.

Position Available: IT Solutions Delivery Manager

About the Role:

The Information Technology (IT) Solution Delivery Manager actively leads and manages all phases of the project lifecycle from initiation through closure, including project team definition, project planning, documentation, vendor selection/contract management, purchasing, execution, tracking, reporting, interfaces, training and support. This role will be expected to manage and direct high-priority projects, regularly engage with internal customers and clients, but also to provide IT management and advisory services in support of Legends accounts, or clients, as is deemed necessary.

 

Job Responsibilities:

In accordance with Legends IT policies and processes, deliver quality IT solutions with a high degree of customer satisfaction supported by clear and detailed project documentation and communication; actively manage a reasonable portfolio of projects and execute project activities such as:

 

  • Collaborate with IT team members, subject matter experts, 3rd party partners to establish the business and technical vision and to analyze tradeoffs between cost, flexibility, usability and performance needs
  •   Create, manage and execute the Project Plan, which includes a Project Scope Statement, Work Breakdown Structure, Schedule, Communication Plan, Quality Plan, Resource Plan, and Risk Management Plan
  • Manages internal IT resources and 3rd party providers to deliver projects on time and under budget
  • Inspires loyalty and trust, handles oneself ethically following core values and beliefs. Builds mutual trust and encourages respect and cooperation among team members and project stakeholders
  • Tracks progress of the project schedule, scope and resources (including budget), compares to original plan, works with team to take corrective action if the project is not tracking to plan and regularly communicate status to project stakeholders
  • Ensures that appropriate training programs are in place for all support and end-user crewmembers
  • Ensures that appropriate testing and quality assurance activities occurs and that documented use cases, test scenarios, test scripts and other artifacts supporting testing are generated
  • Ensures that appropriate post-deployment support and production support is in place to support the product to meet agreed upon service level agreements
  • Participates in project audits, closure activities or other quality initiatives as required by Legends IT policies and procedures

Supervisory Expectations:

  • Act as mentor and subject-matter expert on Project Management, IT process and all aspects of IT Delivery to less experienced IT staff members, Legends account-based staff and clients as necessary.
  • Keeps business and IT leaders informed on a regular basis, escalating issues as appropriate to ensure timely delivery of projects with quality
  • Interfaces with all areas affected by the project including end users, distributors, and vendors
  • Exhibits a wide latitude for independent judgment

Minimum Qualifications:

  • 5 years of demonstrated success as a Project Manager or Program Manager, showing a track record of delivering projects under budget and on schedule
  • Experience managing projects in excess of $5 million USD with team sizes ranging from 5 – 10+ members across multiple locations
  • 5 years of Point of Sale, event management, and other IT Operations experience
  • Bachelor’s Degree or equivalent experience in related discipline with specialized leadership training and/or demonstrated capability to perform job responsibilities through previous experience and education
  • Sound business and technical awareness gained within a multi-faceted organization in excess of 10,000 users
  • Expert knowledge of Microsoft Office Suite, including Outlook, Excel, Word and Visio
  • Project Management Professional (PMP) or Program Management Professional (PgMP) certification a plus
  • Organizational fit for the Legends culture, that is, exhibit the Legends values
  • Flexible working hours; available to occasionally work during weekends based on event schedules

Knowledge, Skills & Abilities:

  • Expert verbal, written and interpersonal communication skills to effectively manage project communications and stakeholder expectations at all levels of the organization
  • Demonstrated facilitation skills including the ability to motivate and influence others as well as project and contribute to a positive work environment
  • Ability to spear head and readily embrace change initiatives
  • Makes reasonable judgments quickly and adjusts thinking to assimilate new information
  • Possesses highly effective analytical thinking in order to develop solutions, make recommendations, or propose action plans
  • Possesses a strong customer service ethic consistently exceeding business customer expectations and continually demonstrating an understanding of how IT is ultimately delivered to the Customer
  • Demonstrated knowledge of industry best practices for project management, software engineering and business processes, such as: Project Management Institute methodology (PMI's PMBOK) Project Management Maturity Model (OPM3), Capability Maturity Model Integration (CMMI), and Agile/SCRUM
  • Ability to understand and communicate interactions among complex computer systems in business terms and express complex technical concepts effectively, both verbally and in writing, to diverse groups of people
  • Advanced working knowledge of risk management and quality assurance standards and methodologies

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Information Technology: IT Database Management/Services
IT Manager - Tennessee Titans/Nissan Stadium (Nashville, TN)

Legends is proud to be the new General Concessions Food Service Provider at Nissan Stadium, home of the Tennessee Titans!

About Us

Born from performance and inspired by icons, Legends has created a legacy of success, delivery and results with the icons of global sports, entertainment and business. Our passion for delivering remarkable experiences, at every occasion, has enabled us to redefine the role of a service provider and set a new expectation within the industry.

Legends’ Mission is to supply our partners a best-in-class turnkey solution for their live entertainment venues through innovation and excellence.  We are a different kind of company doing things a different way bringing new ideas and approaches to delight the fan built on a strong partnership with our clients.  As a team’s service partner, Legends is responsible for the vast majority of the direct fan interactions - The Moments of Truth – when lifelong memories are created and experiences are defined.

For that reason, we believe in the honor of service, where no request is unreasonable and going the extra mile isn’t the exception, it’s the expectation.

Position:                IT Manager

Location:               Nissan Stadium, Nashville, TN

The Role:

Delivery of applicable stadium applications within assigned area. With a focus on stadium systems e.g. Point of Sale (POS), provides outstanding customer service to ensure applications perform in line with business needs. The person will manage a team of hourly game/event day personnel to assist with pre-event preparation, event day application support, and post event activity. The IT manager will be specifically required to work during most major events being held at Nissan Stadium (including late nights and weekends).

Specific responsibilities include but are not limited to:


Application Support and Maintenance (75%)
• Provide Level 1 and 2 support for stadium specific applications including POS, retail and catering software and hardware (e.g. hand held terminals touch screens, registers). Diagnose issues and ensure they are addressed.
• Provide level 1 troubleshooting for basic infrastructure problems, escalating to external providers as necessary.
• Oversees software maintenance of stadium applications and their databases.
• Maintain and support POS server infrastructure
• Maintain a high level of system support to end-users during all events.
• Ensure replacement of defective POS and related hardware before, during and after events
• Ensure an inventory is maintained of all POS hardware devices and ensure broken equipment is repaired / replaced.
• Ensures Legends stadium IT infrastructure is in line with company standards.
• Participates in POS application vendor management.
• Ensure applications are maintained consistent with PCI compliance requirements

Configuration / Release Management (15%)
• Plan, prepare and coordinate hardware and software upgrades and patches
• Develop and manage annual release plans. Ensure the system is tested appropriately following each release
• Ensure application software configurations are documented and that any changes are effectively managed

General (10%)
• Ensure all technical support issues are logged in Legends ticketing system
• Deliver integration projects with 3rd party systems e.g. Loyalty, gift cards.
• Work with outside partners on implementation, maintenance and support of desktop, network and server infrastructure components.
• Maintain a thorough knowledge of the organization and adheres to all organizational technology standards.
• Responsible for communicating / promoting IT standards and ensuring they are followed in their facility

Qualifications:

  • BS/BA with 5+ years of relevant work experience preferred; minimum 2-4 years of IT focused experience
  • 4+ years of experience supporting PC and / or POS system hardware
  • Good understanding of networking concepts and troubleshooting including TCP/IP, VLAN’s, wireless LANs
  • 2+ years of application support experience in an environment with more than 200 users
  • 2+ years of experience with database systems including SQL Server
  • Good understanding of all tablet based products including Apple, Android & Windows.

Desired Experience / Qualifications

  • 2-4 years IT experience in a venue support role
  • 2-4 years working with ticketing and POS systems
  • 2-4 years general PC troubleshooting
  • ITIL knowledge certification preferred
  • 1-3 years’ project management preferred


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