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Premium Sales: Premium/Suite Sales
Suite Sales Manager - Legends - Las Vegas Stadium (Las Vegas, NV)

Who We Are:

Built on a system of people, process and execution, The Legends Way has helped to define our culture company-wide. It’s woven through our DNA and helps us provide standard-setting results for our partners. We are passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. Team-oriented and fit within the Legends culture: We win and have fun doing it!

Position Available: Suite Sales Manager- Las Vegas Stadium, Las Vegas, Nevada

Reporting to the Director of Suite Sales, the Suite Sales Manager will be responsible for generating revenue around several different suite and loge products, all sold on multi-year leases.  The overall responsibility includes, but isn’t limited to, working with the leadership team on strategy, high-level prospecting, utilizing the world class Las Vegas Stadium Experience Center, and face-to-face selling to senior decision makers.

Job Responsibilities:

  • Sells multi-year suite agreements to C-Level executives and/or key decision makers of corporations, high net worth individuals via outbound sales calls, face-to-face appointments and presentations
  • Prospect potential new clients via phone, email, internet, and lead lists
  • Aggressive and creative prospecting efforts required
  • Execute and lead sales presentations, both on site within the state of the art Las Vegas Stadium Experience Center and off site at prospect locations throughout the Las Vegas and greater southwest region
  • Maintain and develop relationships with existing and future clients to grow prospect pool and increase selling opportunities
  • Develop procedures and programs for outbound suite sales efforts that include prospecting, lead generation, pipeline management, data capture and database management
  • Utilizes company CRM system to manage accounts, pipelines, sales process, and activity
  • Create, track, develop and maintain all proposals, research, contracts and follow all suite sales processes
  • Exceed individual sales goals and meeting targets
  • Due to the nature of this project, the candidate must be willing to work non-traditional hours, weekends, and occasional game days.
  • Candidate should possess an optimistic team-first attitude, as well as the competitive desire to be the best.
  • Candidate should possess both the personal and professional communication skills to interface with all levels of a company, both internally and externally.
  • Participate in events, promotions, client entertainment and other activities as required.

 

Qualifications:

  • The ideal candidate will possess a Bachelor’s degree
  • 3-7 years sales experience. Prior experience selling six and seven figure suite deals in the sports and entertainment industry is preferred
  • Highly motivated self-starter, with strategic thinking and personal leadership skills
  • Ability to work well in a team selling environment and collaborate with others
  • Exceptional organizational skills
  • Strong problem solving skills and general creativity
  • Strong communication skills, both verbal and written, and ability to communicate effectively with prospects, customers and internal team
  • Proficiency with Microsoft Word, Outlook, Excel and PowerPoint, CRM Dynamics, and Presentation/AV equipment
  • Proficiency with Ticketmaster, experience with Archtics is a plus
  • Ability to work irregular hours, including event coverage, nights, weekends and holidays
  • Reliable transportation with ability to travel to offsite client meetings/presentations


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Premium Sales: Premium/Suite Service
Suite Service Manager - Legends - Las Vegas Stadium (Las Vegas, NV)

Who We Are:

Built on a system of people, process and execution, The Legends Way has helped to define our culture company-wide. It’s woven through our DNA and helps us provide standard-setting results for our partners. We are passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. Team-oriented and fit within the Legends culture: We win and have fun doing it!

Position Available:  Suite Service/Premium Service Manager – Las Vegas Stadium; Las Vegas, NV

Position Type:  Full-Time/Salaried

  

Job Overview:   The Suite Service Manager is responsible for developing and executing the premium service strategy provided to all Las Vegas Stadium Suite, Loge Box and Club Seat holders.  The Premium Service Manager reports to the Vice President of Sales & Service.

Job Responsibilities:

·        Develop and lead strategies to increase premium account holder engagement prior to the opening of the Las Vegas Stadium

·        Manage the execution of all premium customer service platforms including, but not limited to, Benefits, Amenities, Access, Private Events, Contract Execution and Payment Processing

·        Develop and facilitate positive relationships with current and new clients through various streams of communication and outreach including in person meetings, phone calls, and written correspondence

·        Assist in the creation and coordination of special events for Luxury Suite members and C-Level Prospects to aid in new business development efforts

·        Maintain accurate and detailed records of all current clients and prospects within our CRM system

·        Develop, lead, and manage recurring client touch-point programs

·        Monitor, manage and ensure qualitative responses to all incoming service questions related to suites, loge boxes and PSLs

·        Partner on the creation and management of client facing marketing and sales collateral

·        Participate in the department’s strategic planning process and assists in the development and execution of special events, gifts, and new benefits for premium clients

·        Prepare luxury suite agreements and templates as necessary

·        Generate and manage the communication for annual suite and loge invoices

·        In partnership with the Director of Suite Sales & Service, build out future suite service representative staff structure, job descriptions, culture, and onboarding program

Job Requirements:

·        Bachelor’s Degree in a related area of study required

·        3+ years of sports sales/service industry or equivalent experience is preferred

·        Previous leadership and service staff management experience required

·        Candidate should possess strong team-oriented work ethic

·        Excellent interpersonal, verbal and written communication skills with the ability to communicate effectively at the highest levels of an organization both internally and externally

·        Candidate should possess excellent time management and organizational skills

·        High attention to detail and ability to manage team members and projects as such

·        Proficient in Adobe Design Programs, Microsoft Office, with a focus on Word, Excel, and PowerPoint

·        Previous working experience with Microsoft CRM and TM Archtics is a plus

·        Experience with DocuSign or related electronic signature software is a plus

·        Able to work flexible hours (including evenings, weekends, and holidays)

·        A proven track record in relationship building and networking skills with ability to interact effectively and professionally

·        Ability to multi-task and meet competing deadlines

·        Individuals must be coachable and possess a positive attitude

 Game Day Duties (if applicable):

·        Manage VIP Game Day Invites & RSVPs, Activities, Suite Client Hospitality and/or watch party events.

·        Work closely with the guest services staff to ensure great customer experiences


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Premium Sales: Ticket Sales
Fall Group Sales Intern - Legends - One World Observatory (New York, NY)

Born from performance and inspired by icons, Legends has created a legacy of success, delivery and results with the icons of global sports, entertainment and business. Our passion for delivering remarkable experiences, at every occasion, has enabled us to redefine the role of a service provider and set a new expectation within the industry.

For that reason, we believe in the honor of service, where no request is unreasonable and going the extra mile isn’t the exception, it’s the expectation.

The Venue: Legends designed, built and operates One World Observatory (“OWO”), an immersive one hour Guest experience at the top of the World Trade Center.  OWO has set a new standard in the Observatory experience.  It includes unique sets and permanent scenery, state of the art electronic show equipment, custom designed media, restaurants and bars, and all necessary back of house facilities (ticketing, dressing rooms, offices, kitchens, etc.).  OWO will provide an unparalleled Guest experience for over 3.5 million visitors a year.

The Role: The Group Sales Intern is primarily responsible for managing a wide range of administrative and support duties related to the daily operations of the One World Observatory Group Sales departments. The Group Sales Intern(s) should be professional, self-motivated, and positive. Qualified individuals MUST be current college students and must be able to receive college credit for this internship. Hours will vary depending upon school schedule and availability.

Major Responsibilities

·         Act as a liaison for Legends Sales and its partners

·         Assist with clerical duties, data entry and filing

·         Assist with proposals, site visits and events

·         Assist with competitive and marketplace monitoring

·         Manage & update sales reports/records using CRM system on a daily and weekly basis

·         Assist with the management and growth of email databases

·         Assist in the development of new sales programs and initiatives

·         Provide excellent customer service

 

Qualifications

·         You must be currently enrolled in either an undergraduate or graduate college or university program, Business or Hospitality concentration preferred

·         Computer proficient in Microsoft Word, Excel, and PowerPoint required

·         Strong organizational and communication skills

·         Excellent writing and communication skills

·         Ability to work well with others, comfortable taking initiative and detail oriented

·         Desire to be a Sales industry leader

·         Excellent customer service skills, display a genuine desire to help people

·         Professional image and demeanor 


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Premium Sales: Marketing
Marketing Manager - Legends - One World Observatory (New York, NY)

Born from performance and inspired by icons, Legends has created a legacy of success, delivery and results with the icons of global sports, entertainment and business. Our passion for delivering remarkable experiences, at every occasion, has enabled us to redefine the role of a service provider and set a new expectation within the industry.

Legends Mission is to supply our partners a best-in-class turnkey solution for their live entertainment venues through innovation and excellence. We are a different kind of company doing things a different way bringing new ideas and approaches to delight the fan built on a strong partnership with our clients. As a team’s service partner, Legends is responsible for the vast majority of the direct fan interactions - The Moments of Truth – when lifelong memories are created and experiences are defined.

For that reason, we believe in the honor of service, where no request is unreasonable and going the extra mile isn’t the exception, it’s the expectation.

The Venue

Legends designed, built and operates One World Observatory (“OWO)”, an immersive one-hour guest experience at the top of the World Trade Center. OWO has set a new standard in the Observatory experience by incorporating premium dining experiences, technologically advanced programming, and 360 views of Downtown New York and New Jersey. Some of the top experiences at OWO include the SkyPod, an elevator ride that ascends to the 102-floor in 47 seconds, See Forever Theater, an audio-visual experience to connect with the rhythms of the city, and Sky Portal/City Pulse, both experiences to learn and see more of New York City.   As a rebirth symbol of New York City, One World Observatory provides an unparalleled guest experience for millions of visitors annually.

The Role

The One World Observatory Marketing Manager serves as a key member of the integrated marketing team with ownership of the marketing communications portfolio. The position will be responsible for managing multiple concurrent projects to drive awareness and conversion.  The successful candidate will help support the day to day objectives for the marketing department under the guidance of the Managing Director, Marketing.

Primary Responsibilities:

·The Marketing Manager drives business success for consumer, tourism trade, group sales and special events.  The manager: 

o     Develops the integrated communications strategy for OWO’s paid, earned and owned media

o     Supervises or executes and monitors assigned activities in conjunction with agencies, direct report(s) and other partners

o     Evaluates outcomes, providing on-going analysis and interpretation.  Evaluates effectiveness of campaigns

o     Delivers executive management reports

o     Recommends resource allocations and manages budgets

o     Serves as the key communications “account manager” for OWO’s businesses and as key contact for executing with agency partners and third parties

o     Communicates OWO’s brand standards with internal and external partners to ensure the consistent implementation of brand guidelines.  Optimizes messaging by channel. 

·Paid Media: In cooperation with our media agency, develops annual media plans, adjusts quarterly.  Supervises media placements by month and by week.  Manages the annual media and production budget, updates monthly.  Manages and executes barter, value in kind, partner and sponsor/promotional placements.  Directs the internal creative team to prepare and traffic advertising creative.  Maintains the inventory of advertising creative assets.  With agency assistance, maintains updated flowchart, tracks KPIs and overall campaign effectiveness and reports weekly.  Continually makes recommendations to adjust for success.

·Earned Media/PR: In cooperation with our public relations agency, authors the annual public relations plan, updates quarterly.  Maintains the inventory of One World Observatory media/press assets.  Continually ensures the servicing of local, national and international press.  Plans and executes all on-site press activations.  Manages and executes barter, value in kind, partner and sponsor/promotional activities.  Manages the PR Agency and budget, update monthly.  With agency assistance, distributes clips, tracks efficacy of placements and reports weekly. 

·Owned Media/Website/Social Media: Produces the annual web/social media strategy, updates quarterly.  Supervises the execution with the Digital Specialist (direct report).   Supervises the Digital Specialists’ monitoring of the OWO website and the creation of monthly editorial and promotional content calendars.  Ensures all channels are updated and refreshed.   Sets tone and voice.  Reviews and approves update of website, all social posts/messaging and review site activity (TripAdvisor, Yelp, et. al.).  Manages and supports the Digital Specialists activities to monitor, report upon and meet goals for new organic audience reach, web traffic and sales conversion.  Liaises with the OWO ticketing system.  Routinely reviews Google Analytics, Facebook analytics, et. al. to develop weekly reports.  Manages the social media budget.

Minimum Qualifications:

·horough knowledge of advertising media principles, strategies, techniques and analytics

·Demonstrated knowledge of digital / social media strategy, content publishing best practices and analytics

·Exposure to domestic or international public relations activities

·Aptitude for evolving and delivering an integrated media strategy across all platforms

·Negotiation skill and ability to manage budgets

·Agency management experience

·Creative aptitude, including excellent copywriting and proofreading skills

·Strong analytical and interpretive skills; familiarity with audience analytics

·Must work well in a fast paced, team-oriented environment

·Ability to take constructive criticism and change direction to suit operational needs

·Project Management experience

·Positive attitude toward colleagues and outside vendors

·Professional, punctual and detail oriented

Education/Experience:

·Bachelor’s degree required

·Four to six (4-6) years professional experience in marketing communications

·Experience in the hospitality, tourism, live entertainment, sports industry or other ticket selling industries strongly preferred

·Must possess excellent written and verbal communication skills

·Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

·Experience with Google Analytics


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Premium Sales: Ticket Sales
Group Sales Associate - Legends - OUE Skyspace (Los Angeles, CA)

Company Description:        

Built on a system of people, process and execution, The Legends Way has helped to define our culture company-wide. It’s woven through our DNA and helps us provide standard-setting results for our partners. We are passionate and motivated.  Driven, with an entrepreneurial spirit.  Resourceful, innovative, forward thinking and committed. Team-oriented and fit within the Legends culture: We win and have fun doing it!

About the Project:

OUE Americas has selected Legends to operate OUE Skyspace LA which is part of $60 million renovation to the US Bank Tower in the heart Downtown Los Angeles, California. From close to 1,000 feet above the city, Skyspace LA is the home to California’s tallest open-air observation decks, Skyslide and tallest event space West of Chicago, IL. Skyspace LA honors the culture, community and people that make Los Angeles unlike any city in the world.

Job Overview:

Our sales team is growing! We are looking for a rockstar to join the Group Sales team and make their impact on OUE Skyspace LA. The Group Sales Associate will be responsible for generating revenue from group ticket sales through various outreach channels including their own network of contacts, cold calling, and incoming leads. Their primary focus will include schools, tour groups, corporations, churches, nonprofits/associations and youth organizations. Additionally, they will proactively assist in developing future programs that will benefit Skyspace’s long-term sales goals. 

 

Major Responsibilities:

·         Provide superior customer service to clients and prospects.

·         Generate sales leads through previous customer network, as well as phone and email outreach.

·         Participate in a minimum of 5 outside/inside appointments per week plus make a minimum of 50 outbound sales calls each day with the goal of maximizing group ticket sales.

·         Meet the established sales objectives by executing effective corporate and non-corporate sales calls and presentations with an emphasis on group packages. This includes structured solicitation via cold calling over the phone and in-person.

·         Complete the booking process including reservations, invoicing, payment and ticket fulfillment.

·         Respond in a timely manner to calls, inquiries and emails related to the position.

·         Maintain comprehensive records and accounting.

·         Develop client relationships to ensure long-term patronage.

·         Manage client-related issues in a calm, professional manner.

·         Ability to market and successfully sell add-value products.

·         Attend networking events and trade shows as needed.

·         Perform related duties as assigned by management

Job Requirements:

·         Bachelor’s degree preferred

·         Minimum 1-3 years’ experience in group sales, preferably in an attraction, entertainment or hospitality environment.

·         Strong communication and interpersonal skills — diplomatic, tactful, customer-focused with a professional phone manner and ability to interact with a variety of clients.

·         Process-oriented, highly organized, fast and accurate, able to work well under pressure and meet deadlines.

·         Excellent self-accountability for high personal standards of conduct and professionalism.

·         Resourceful, conscientious, punctual.

·         Entrepreneurial spirit, energetic and outgoing personality with a proactive approach to work.

·         Proven ability to work collaboratively in a team-oriented environment.

·         Ability to work non-traditional hours (nights, weekends and holidays as necessary).

·         Knowledge of Accesso ticketing system and Salesforce is a plus.

DISCLAIMER: The above is intended to describe the general contents and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.


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